Privacy Policy for St. Cloud Pharmacy

Last Updated: 7/10/2025

At St. Cloud Pharmacy, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose information, including information collected through our SMS (text message) and phone call communication services for appointments and notifications.

By using our services, including our website and SMS/phone call communications, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

  • Contact Information: Your name, phone number, and email address, primarily collected when you book an appointment through our online calendar system or provide it directly to us.

  • Appointment Details: Information related to your scheduled appointments (date, time, service type).

  • Communication Data: Records of SMS messages and phone calls sent or received related to your appointments and pharmacy services.

  • Website Usage Data: Information about how you interact with our website (e.g., pages visited, time spent), collected via standard web analytics tools.

2. How We Collect Information

We collect information through the following methods:

  • Directly from You: When you fill out forms on our website, book appointments online, or communicate with us directly via phone, email, or in person.

  • Through Our SMS/Phone Call Services: When you opt-in to receive messages, we collect your phone number and any information you provide in your replies.

3. How We Collect Information

We collect information through the following methods:

  • Appointment Management: To confirm, remind, and follow up on your appointments.

  • Service Notifications: To provide important updates related to your pharmacy services (e.g., prescription ready notifications, operational changes).

  • Internal Coordination: To facilitate scheduling and workflow updates among our staff.

  • Customer Service: To respond to your inquiries, provide support, and address your requests.

  • Communication: To send you relevant SMS messages and make phone call notifications, as per your consent.

  • Service Improvement: To analyze usage patterns and improve the functionality and effectiveness of our website and communication services.

4. SMS and Phone Call Communication Policy

Consent:
By booking an appointment through our online calendar system and explicitly checking the consent box, you are providing your express written consent to receive appointment confirmations, reminders, follow-ups, and other service-related notifications via SMS messages and phone calls from St. Cloud Pharmacy at the phone number you provided. You understand that consent is not a condition of purchase.

Message Frequency:
Message frequency will vary depending on your scheduled appointments and our communication needs (typically 1-3 messages per appointment cycle).

Message and Data Rates:
Standard message and data rates may apply. Please check with your mobile carrier for details on your plan.

Opt-Out/STOP:
You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive one final message confirming your opt-out.

Support:
For support or assistance, you can contact us directly at:

No Mobile Information Shared:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as our SMS/phone call communication platform providers (aggregators) and website hosting services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Choices and Rights

  • Opt-Out of SMS: As described above, you can opt-out of SMS messages by replying STOP.

  • Access/Correction: You may request access to or correction of your personal information by contacting us using the details below.

  • Do Not Track: Our website does not currently respond to "Do Not Track" signals.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

St. Cloud Pharmacy and Wellness Center

Address: 2801 13th St, St Cloud, FL 34769

Phone: (407) 593-2959

Email: [email protected]

Website: https://stcpharmacy.com

© ST CLOUD PHARMACY 2025 All rights reserved.